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Contact Center Operations


Call Center OperationsThe purpose of the Contact Center Operations group is to build community within its peer group and engage this Interest Group in dialogue to facilitate the exchange of information. The focus of this Interest Group is on the efficient and effective operation of a contact center. Going forward, plans are to roll this committee up under a new section - "Customer Experience". Visit the Customer Experience Section web page for more information.




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  • Wrap-up Notes - Call Center Operations Workshop (May 2007)


More Information About Committees and Interest Groups

An Interest Group is a database of gas industry professionals interested in a particular subject matter. SGA members may join as many Interest Groups as they prefer. Each Interest Group is managed by a Committee. Learn more about the Committee that manages this Interest Group by downloading their Activity Plan (above).

Contact This email address is being protected from spambots. You need JavaScript enabled to view it.  for more information.

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