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Managing for Business Results: The Tools and Structures for Organizational Success    

Utilizing modules that build on each other this course provides SGA member companies’ managers and supervisors proven and practical techniques that they can begin applying immediately in their jobs to manage and achieve improved business results. 

  • 1 Day Course                  
  • 8 PDH Credits

*If you would like to bring this course in-house or host this course, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. .

What does "hosting" a course mean? If a company commits to bringing a course on-site to their facility and fill some of the seats at a flat rate, SGA will sell the remainder of the seats to non-members of the company and credit the host company for each seat filled by individuals outside of the company.  

Learning Objectives

Participants will be able to:

  • Develop feedback based measures for success
  • Increase systems thinking and process management competencies
  • Increase effectiveness at selecting performance priorities and allocating resources

Competencies addressed

  • Managing and Controlling Business and Resources
  • Strategic Planning
  • Clarifying Roles and Objectives
  • Monitoring Work 


  • Introductions / Course Overview and Workshop Objectives
  • Acknowledging the challenges to getting work done today
  • Five reasons why organizations don’t perform
  • A systematic approach to achieving results

    • Step One – Developing an Actionable Plan
      1. The power of a one-page plan
      2. Linking 12 months to daily deliverables
      3. Alignment:  The critical difference between on and in
    •  Step Two – Implementing the Plan
      1. The real definition of execution
      2. The leader’s role
      3. Ensuring ownership
      4. Defining outcomes, expectations and accountabilities
      5. Allocating priorities and resources
      6. Overcoming barriers (internal & external)
      7. The critical role of the “right” communication



    •  Step Three – Checking Progress
      1. Feedback versus follow up
      2. Measuring progress (metrics that matter)
      3. The stealth tool of five effective meetings: five powerful outcomes 

    • Step Four – Assessing Results
      1. The time zones:  daily operations, future planning and service recovery
      2. Improving the process
      3. Standardizing the process



  • Case Study and Practical Tools for Managing for Results
  • Transforming workshop learning into results


    • Develop an action plan to take back to work and review with your leader about what you plan to do better/differently to achieve targeted results in your area of business responsibility. 



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